Refund policy
Cancellations
If you wish to cancel your order please respond to your confirmation email requesting cancellation or email us at info@naduracosmetics.com quoting your order number. If your order has not been dispatched we will cancel your order and issue a refund. If your item has been dispatched it will then fall under our returns policy as stated below.
If you wish to cancel your order please respond to your confirmation email requesting cancellation or email us at info@naduracosmetics.com quoting your order number. If your order has not been dispatched we will cancel your order and issue a refund. If your item has been dispatched it will then fall under our returns policy as stated below.
Returns
No return on opened/used items.
Returns are only valid when we are notified and the item is returned within 14 days of receipt. To request a return, please email info@naduracosmetics.com with your name, telephone number, email, address, the product(s) purchased, order number, date of purchase and reason for return. NB: The return address may not be the same address from which the goods were sent.
You are responsible for all costs of returning items to us. You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. The goods must be packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this. Assuming that our returns policy has been adhered to, returned goods will be credited within 10 days of our receiving them. If you would like to organise an exchange, please contact info@naduracosmetics.com with your order number and exchange request.
Unsuccessful delivery
On the rare occasion that delivery is unsuccessful and the goods are returned to us. Redelivery of a returned order will take place following payment of the return costs and new delivery costs.
Damaged/incorrect items
All items are quality checked before dispatch from our warehouse. In the unlikely event of receiving a damaged/faulty product(s), please email us within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) and a photo of the the damaged products to info@naduracosmetics.com
After 48 hours, your item will fall within the 14-day returns policy. Damaged/Incorrect items must be returned packaged in their original packaging.
After 48 hours, your item will fall within the 14-day returns policy. Damaged/Incorrect items must be returned packaged in their original packaging.
Need help?
Contact us at info@naduracosmetics.com for questions related to refunds and returns.